Terms and Conditions

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Why select Team Nutrition?

Right back to the Sydney Games in 2000 we realised that athletes need tasty, technically effective hydration and nutrition products.

In the search to deliver the one stop ‘fuel station’ for our Customers, we have sought to develop and promote effective formulations and recipes that are ahead of the game, while ensuring each product uses 100% natural ingredients.

We go the extra mile to use only healthy, natural ingredients. We believe we are the only sports nutrition supplier in Europe and the States, to develop a range that is100% free of aspartame, corn syrup fructose, colouring and all preservatives.

To meet our customers’ needs, we have developed winning nutrition strategies across a varied range of sports; including  F1 to fell walking, sailing to skiing, football to fitness, rugby to rowing and cycling to squash!

Our customers don’t compromise; they select the best to make the difference.

 

Business Address

Team Nutrition

Spring House 1

Well Lane

Yealand Redmayne

Lancashire

LA5 9SX

Tel +00 44(0)1524 782727

 

Company Number: 4163146   

 

VAT Number: GB 902 7384 31

 

Email enquiries to: robin@teamnutrition.co.uk - We look forward to responding to your email normally within 1 working day.


Product Quality Guarantee

To maintain the quality in production and service to us, the ingredient suppliers and blenders working with Team Nutrition are registered ISO 9001:2000 compliant.  

 

Returns policy

When you buy online or by phone with Team Nutrition, you have additional rights as a customer under the Distance Selling Regulations.

 

  • As the Customer you have a ‘cooling off period’ and the right to 'cancel' the contract at any time up to 14 working days starting the day after delivery.
  • If you as the purchaser notify us by email, phone call or in writing of your wish to return an item within 14 working days of receiving it, we’ll refund both the purchase price and the delivery charge.
  • Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.
  • Returned items should be received by Team Nutrition in the condition which they were originally received.  If goods are not received in good condition, we reserve the right of action (according to DSR) for breach of statutory duty  
  • Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed by telephoning Team Nutrition on 01524 7827827


Returns procedure

Returns via Royal Mail or Courier:

Please include: the original delivery document or email confirmation with the returns parcel and the reason for the return and whether you'd like a refund or a replacement.

 

Team Nutrition

Spring House

Well Lane

Yealand Redmayne

Lancashire

LA5 9SX
 

Privacy & security

Welcome to the Team Nutrition web site, where you can browse freely and buy in complete security. We  treat all your personal information as confidential and use such information for:

 

  • Processing your orders
  • For statistical or survey purposes to improve this Website and its services for you
  • To improve  website content
  • To administer this website
  •  If you consent, to notify you of products or special offers that may be of interest to you.
‚ÄčAll such order and delivery information is held to comply with all applicable UK Data Protection and consumer legislation.

When you shop with Team Nutrition we ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections. ALL such information is used to process your orders and will not be passed on to third parties.

Credit card information for all purchases made with Team Nutrition (the sports nutrition brand of Omega EFA Limited) are transacted via WorldPay, the secure 128 bit SSL encryption site provided by RBS Royal Bank Of Scotland.

 

Trusted Shops (Formally ISIS, Internet Shopping is Safe)

www.teamnutrition.co.uk is Trusted Shops Accredited. You can view our accreditation here.

With over 15,000 certified online retailers, Trusted Shops has been the leading trustmark for online shops with integrated buyer protection including the Trusted Shops Guarantee, a money-back guarantee - guaranteed by renowned insurance companies - since 1999. The Trusted Shops Seller Ratings enable buyers to assess the quality of a shop in order to make this apparent for other visitors. The Trusted Shops Seller Rating comprises the reliability rating awarded by Trusted Shops and the customer reviews pertaining to the seller over the last 12 months in the following categories: delivery, goods and customer service. More information at: www.trustedshops.co.uk.


Registration

At checkout we offer registration, which can assist customers to quickly re-order and benefit from unique special offers for team members.

You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects
  • You will notify us immediately of any changes to the Personal Information by emailing robin@teamnutrition.co.uk
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use
  • We agree NOT to allow third part use of such Personal Information


Cookies

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will be unable to use this website. Please call +44 (0) 1524 782727 for sales assistance.

What are Cookies?

Cookies are tiny data files stored on your computer when you visit certain web pages, Team Nutrition uses cookies to keep track of what you have in your basket and to remember you when you return to our site.

Please note: 'Cookies' cannot harm your computer and do not contain any personal or private information.

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Intellectual Property

Material on this website is copyright protected. Such copyright is owned wholly by Team Nutrition & Omega EFA Limited. Users of this site may print or download any information for personal use, but may not use any of the site content for commercial purposes. The content of this website is not to be used or incorporated in the content of any publication or in any other website without the express permission of Omega EFA Limited.


Essential shopping Information

Payment options

We offer various ways for you to pay for your order, including all major credit and debit cards, PayPal or via telephone.


Placing your order

  • Once you've found the items you’d like to buy and have added them to your basket, you can begin the Checkout process by clicking on the "Your basket" link at the top of your screen.
  • You can go straight to Checkout to pay for your goods and arrange delivery. You can also opt to Register with us for express check out, so that you can retrieve your chosen delivery details (Please note this does not include your confidential payment card details)
  • You’ll be asked to set up a password to access your account
  • At Checkout, you can review and amend your order details
  • When you're ready to complete your order, click the "proceed to check out" button and wait for the WorldPay  secure payment page and proceed with your debit or credit card payment 
  • WorldPay will issue you with a receipt for your payment
  • And separately, Team Nutrition will re-confirm your order back to the email address supplied  
  • Finally when your order is about to be dispatched, Team Nutrition will confirm your order is on its way to you*


* If you haven’t received this email within 24 hours of placing your order, or your products have not been delivered within the timescale stated in the email, or you have any other questions, then please email our Customer Services team or phone us on +44 (0) 1524 782727. The phone lines are open weekdays 8:30am-6pm and Saturdays 8am-12pm.

Terms and Conditions

1. Team Nutrition is the sports nutrition brand of Omega EFA Limited, a company registered in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland.

Team Nutrition makes no representation that any product referred to in the materials on this site is appropriate for use, treatment of illness, or available in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.

2. Content:

2.1 Team Nutrition has taken care in the preparation of the content of this site. However, to the extent permitted by applicable law, Team Nutrition disclaims all warranties (express or implied) as to the accuracy of the information contained in any of the materials on this site.

2.2 Team Nutrition shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.

2.3 The Team Nutrition web site may contain links to other sites. When you activate any of these you will leave the Team Nutrition site and subsequently Team Nutrition accepts no responsibility or liability for the material on any site.

3. Limitation of Liability

3.1 You agree that Team Nutrition and Omega EFA Limited shall not be liable either in contract, tort, negligence and statutory duty or otherwise, for any:

3.1.1 loss of profits, revenue or goodwill or any type of consequential, indirect or special loss or damage whatever arising from or in any way connected with this Agreement;

3.2.1 defect in a product;

3.2.3 any misrouting or non-delivery of signals, data information, messages or orders from you to other persons or from other persons to you, or any scrambling or distortion of data or information contained in them; and

3.3 You agree and acknowledge that you are in a better position than Team Nutrition  to foresee and evaluate any potential damage or loss that you may suffer in connection with the goods and services provided by Team Nutrition , and therefore that Team Nutrition cannot adequately insure in respect of such liability. You warrant to Team Nutrition that you will insure against, or bear yourself, any loss for which Team Nutrition has excluded liability.

3.4 In particular, nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Team Nutrition.

Indemnity

You agree to indemnify and hold Team Nutrition and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor's fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

 

© Team Nutrition 2013


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